One fixed monthly price
Your plan covers an agreed scope of work each month, so you know exactly what you’ll pay before the month starts.
The daily running of your online shop, handled.
LUFIO processes your orders, keeps your product catalogue accurate and answers your customers, all on a fixed monthly subscription. Built for UK online retailers who want their time back for growing the business.
- Fixed monthly pricing
- Rolling monthly contracts
- London-based team
Operations log
Example morning- 08:12 Order #10482 packed and booked with courier Dispatched
- 08:47 Prices updated on 36 products in the autumn range Updated
- 09:05 Customer email: “Where is my parcel?” Answered
- 09:31 Low stock on Linen throw, sage (4 left) Flagged to you
- 10:02 Return approved for order #10391 Processed
Everything here goes into your monthly report.
Next report: 1st of the month
An operations team for your online shop, without the hiring.
LUFIO LTD is a London-based e-commerce operations company. We work inside your store, marketplace accounts and customer inbox as an extension of your team, taking on the routine work that keeps an online business running.
You choose a monthly plan, we agree exactly how we’ll work together, and you receive a clear report at the end of every month.
- E-commerce Management
- Order processing, stock checks, delivery coordination and a monthly performance report.
- Product Catalogue & Store Support
- New listings, product descriptions, price changes, image organisation and ongoing catalogue upkeep.
- Online Customer Support
- Email and live chat replies, order tracking, returns and everyday customer questions.
Why retailers work with us
Dependable support that fits around the way your shop already runs.
A named account lead
One person who knows your products, policies and tone of voice, and who you can reach directly during UK working hours.
Reporting you can read
A plain-English report every month: orders handled, listings updated, messages resolved and anything that needs your attention.
Works in your existing tools
We work in Shopify, WooCommerce, BigCommerce, Amazon, eBay and Etsy, plus your helpdesk or shared inbox. Nothing new for you to learn.
Monthly plans
Start with the service you need most. You can add or change plans as your shop grows.
How it works
From first payment to a fully running service, usually within two weeks.
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Choose a plan
Pick the service and level that matches your order volume, or contact us and we’ll recommend one.
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Onboarding call
We learn your products, suppliers, policies and brand voice, and you give us access to the systems we’ll work in.
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We take over the daily work
Your account lead and the team handle orders, listings or customer messages to the standards we agreed.
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Monthly report and review
Each month you get a report and a short review call to set priorities for the month ahead.
What our clients say
“Before LUFIO I spent every evening answering customer emails. Now replies go out within hours, in our tone, and I read one report a month instead of four hundred messages.”
“We added 600 products for our spring range in three weeks. Descriptions were consistent, prices were right first time, and our own team didn’t have to stop what they were doing.”
“The monthly report is the part I didn’t expect to value. It shows exactly what was done and flags stock problems before they turn into cancelled orders.”
Hand over the daily admin from next month.
Choose a plan today, or tell us about your shop and we’ll recommend the right level of support.